Service Description and Technical Policy

Services

E-1G: This Ethernet Port is an optical 1GE Port on the ECIX peering platform. This service is delivered on an LX transceiver (SMF, 1310nm, max 10km).

E-10G: This Ethernet Port is an optical 10GE Port on the ECIX peering platform. This service is delivered on an LR transceiver (SMF, 1310nm, max 10km).

E-100G: This Ethernet Port is an optical 100GE Port on the ECIX peering platform. This service is delivered on an LR- 4 transceiver (SMF, 1310nm, max 10km).

Customers can connect to the ECIX platform with a corresponding transceiver from their PoP in the same data center or data center campus. The customer is responsible for ordering any necessary cross-connects from the datacenter operator to reach the ECIX peering platform.

Route server

ECIX operates two route servers on each peering LAN. Although recommended, participation is voluntary. The IP prefix lists will be updated at least every 24 hours. For the generation of the IP prefix lists, the RIPE database and others will be honored. A detailed description of the BGP communities and their function will be supplied to the customer upon turn-up.

SLA

ECIX strives to achieve a 99,5% availability of its services on a monthly basis. In case this is not met, section 6 of the General Terms and the following arrangement shall apply:
Compensation: If the outage was caused by ECIX, a credit note will be issued in accordance with section 6 of the General Terms of ECIX. The sum of the credit will be a pro-rata amount based on the monthly fee of the affected service.
Calculation: This calculation is carried out as follows: the number of days per month multiplied by 24 hours results in the total available time of the service in a given month, amounting to 100%. The outage will be rounded up to whole hours, divided by the total available time and multiplied by 100. This will result in the outage percentage. The outage percentage, multiplied by the costs of the service for the month in which the outage occurred, determines the credit amount.

Technical Policy

ECIX applies a strict policy regarding the type of traffic and protocols allowed on the peering platform. Failure to adhere to this policy can result in quarantining of the customer port(s) that carry the conflicting traffic. Please see below under “Supported Standards and Protocols” for a detailed overview of allowed traffic.

Supported Standards and Protocols

IEEE

  • 802.3 CSMA/CD Access Method and Physical

Layer Specifications

  • 802.3ae 10 Gigabit Ethernet
  • 802.3ad Link Aggregation
  • 802.1Q Virtual Bridged LANs
  • 802.1D MAC Bridges

Ethernet Types

  • 802.3x Flow Control
  • 0x0800 - IPv4
  • 0x0806 - ARP
  • 0x86dd - IPv6

Ethernet Framing:

  • Ethernet II („DIX“)

Unicast Only

Disallowed

  • multicast to IP
  • Broadcast to MAC

Allowed

  • Broadcast ARP allowed
  • Multicast ICMPv6 Neighbor Discovery (ND)

Illegal link-local Traffic

  • IRDP
  • ICMP redirects
  • IEEE 802 Spanning Tree
  • Vendor proprietary protocols. These include, but are not limited to: Discovery protocols: CDP, EDP, VLAN/trunking protocols: VTP, DTP
  • Interior routing protocol broadcasts (e.g. OSPF, ISIS, IGRP, EIGRP)
  • BOOTP/DHCP
  • PIM-SM
  • PIM-DM
  • DVMRP
  • ICMPv6 ND-RA
  • UDLD
  • L2 Keepalives
  • Proxy-ARP

Legal link-local Traffic

  • ARP
  • IPv6 ND

Statistics

ECIX supplies SNMP- and sFlow-Statistics on request. Only active ports of the customer are covered.